See Your Service The Way A Real Customer Does
CFR Solutions runs trained mystery shopper visits and calls across stores, branches, and digital channels, scoring every touchpoint against a checklist built from your actual service standards.
Shoppers Trained, Visits Verified, Scores That Hold Up
Every shopper is briefed against your scenario and checklist before a single visit, evidence is time-stamped and cross-checked against the scorecard, and reports are built so a store manager can act on them the same week.
Shopping Formats Matched to Your Channel
From a single in-store visit to a national rollout across every branch, we size the program around what your service standard needs checked.
In-Store Audits
Trained shoppers visit stores or branches and score staff behaviour, product availability, and store standards.
Learn more →Telephone & Call Centre Shopping
Scripted calls score response time, resolution quality, and adherence to your call-handling standards.
Learn more →Digital & App Mystery Shopping
Evaluators walk your website, app, or chat support the way a real customer would, start to checkout.
Learn more →Competitor Benchmarking
The same scorecard is run across your outlets and competitor outlets so results are directly comparable.
Learn more →Compliance & SOP Scoring
Visits are checked against your written SOPs, signage, hygiene, and safety requirements, not general impressions.
Learn more →Multi-City Rollouts
Parallel audits run across cities and outlet formats on a single timeline, with one consistent scorecard.
Learn more →Explore Our Other Qualitative Services
Every method is run with the same screening discipline and moderator quality — pick the format that matches what your study needs to uncover.
Focus Group Discussions
Full-size groups screened and balanced against your target profile.
Learn more →Online Focus Group Discussions
Live video groups moderated with the same discipline as in-person sessions.
Learn more →In-Depth Interviews
One-on-one, face-to-face conversations that dig past the first answer.
Learn more →Telephonic Depth Interviews
One-on-one phone interviews for respondents who are hard to schedule in person.
Learn more →Dyads & Triads
Two- or three-respondent sessions built for joint decision-making conversations.
Learn more →Online Research Communities
Private communities for engagement studies that run over several weeks.
Learn more →Ethnographies
Observing respondents in their own environment, not a research facility.
Learn more →Mystery Shopping
Trained shoppers evaluating real service and purchase experiences firsthand.
Learn more →Moderation
Experienced moderators who keep every session on guide and on time.
Learn more →Recruitment
Screened, verified respondents sourced and confirmed for every study.
Learn more →